Outsourced Help Desk Services

Customer Service Without Technology Maintenance Concerns

Our Outsourced Help Desk Services

Based out of the Philadelphia area, Pathfinders IT’s help desk uses an integrated support model, with tier 1, tier 2, and tier 3 resources working closely together with end-users to resolve their  IT problems, no matter how large or small.

Our team specializes in understanding how client applications and business processes fit together, and our emphasis is always on ensuring your employees are able to accomplish their tasks.

Outsourced Help Desk Features

  • Application Support
  • Phone & Email Support
  • Support for PCs & Macs
  • Ticket Tracking & Reporting
  • End-User Training

Benefits of an Outsourced Help Desk

Pathfinders IT can tailor our help desk offering to your business needs.


Custom Application Support – our team develops and maintains documentation on your business applications, giving employees a single point-of-contact to report their issues to.

Improved Response Time – an outsourced help desk means access to a larger pool of technicians, with a wide body of experience, able to quickly and efficiently respond to your issues.

Continuity of Support – with an outsourced help desk model, you don’t have to worry about technicians going on vacation or calling out sick; our team is always well-staffed to meet client needs.

Expand your access to great customer support with our outsourced help desk services! Contact Us to Learn More About Our Outsourced Help Desk Services